CTL with Its Dedication to Quality – Achieves ISO 9001 Certification

Shelton, CT—January 10, 2000—CTL, Inc., a world leading provider of voice processing systems, announced today that it has received ISO 9001 certification. Intertek Services Corp. of Boxborough, Massachusetts was the independent, accredited, third party registrar selected by CTL to assess, audit and register its Quality Management System (QMS). This achievement represents a team effort amongst our entire organization working together to develop and maintain a Quality Management System in compliance with ISO 9001, BS EN 9001, and ANSI/ASQC Q9001-1994 standards. This certification complements CTL’s goal of achieving total customer satisfaction through world class levels of excellence.

The Quality Management System is applicable to: Design, manufacture, distribution, service of electronic call processing and voice messaging systems, interactive voice response systems, fax delivery systems and associated custom application software.

“To achieve certification, CTL underwent a lengthy preparation, training and review process of procedures that culminated with third party quality certification audits,” said Don Williams, CTL’s Quality Assurance Manager. “CTL’s goal is to deliver defect-free products and services on time, every time. The ISO 9001 certification helps us to achieve that goal.”

“ISO 9001 certification gives CTL credibility in the U.S. and international marketplace. In many cases, ISO 9001 quality-system certification is a factor in the decision making process for buying products and services, and companies that are presently ISO-certified use the certification as a primary criteria for choosing a supplier.”

CTL supplies high-quality voice mail, automated attendant, interactive voice response and fax-on-demand systems through authorized dealer channels. CTL headquarters are in Shelton, Connecticut USA. CTL has over 35,000 systems installed worldwide.

For more information on CTL and its products, visit the company web site at http://www.ctlinc.com.